I’ve ordered from this decoden supplier since 2010 and have always been happy with their products, prices, shipping time, and customer service. However, my past three orders have got me questioning their business ethics.
- They were advertising $1.99 rhinestones and pearls with a FREE crystal box. When I received my order, there was no crystal boxes, just the rhinestones and pearls in packages. I contacted them and they said they were out of stock; so they gave me a refund, so I was okay with that. But really, why would you still continue advertising that they are going to come with a crystal box?! Take the ad down for goodness sake! And if I had not asked, would you have not given me a refund??
- The order after that, I ordered 2 sets of decoden. Upon unpacking both sets, I was missing one pink bow piece. I emailed them about it twice, no response. I decided to let it go since it was just one piece.
- But the last order I made, I was missing AN ENTIRE SET of decoden pieces. NEARLY $10 WORTH OF PRODUCTS. I emailed them immediately upon discovering this. On their website, they say they ensure 100% customer satisfaction and will respond to you within 24 hours. I emailed them at their general contact email, returns/exchanges email, and customer service email. NO REPLIES. It’s been almost a week since I first emailed them. I opened a dispute on Paypal and still received no replies, so I escalated the dispute to a claim and am currently awaiting any response from them (which I am not really anticipating at this point). I just hope I get my money back.
I don’t know if they’re under new management or what; but these occurrences have got me feeling really cheated and disappointed in their business. I don’t know what’s going on with their end because I haven’t received any kind of communication from them… but at this point I’m too turned-off to care.
I have one more order from them that’s currently in transit, so we’ll see how that turns out. It’s unfortunate because they have great prices and cabochons I don’t find anywhere else; so I’ll probably still be inclined to order from them in the future… but after such negative experiences, I definitely won’t be recommending them to anyone anymore.